Privacy policy

Privacy Policy

 

This Privacy Policy explains how Keywork Agency («we,» «us,» or «our») collects, uses, and protects the personal information you provide through our website, https://keywork-agency.com (the «Site»). We are committed to handling your information responsibly and in accordance with the EU General Data Protection Regulation (GDPR) and applicable data protection law.

By submitting our contact form, you confirm that you have read and understood this Privacy Policy.

1. Who we are (Data Controller)

The party responsible for processing your personal data is:

  • Name / Company: Keywork Agency
  • Address: 71-75 Shelton Street, Covent Garden WC2H 9JQ, London, UK
  • Email: hello@keywork-agency.com

If you have any questions about this policy or how we handle your data, you can reach us at the email above.

2. What information we collect

We only collect the information you voluntarily provide when you request a call or audit through our contact form:

  • Your name
  • Your email address

When you visit the Site, our hosting provider may also automatically log basic technical data (such as your IP address and browser type) for security and to keep the Site running.

3. How we use your information

We use the information you provide to:

  • Respond to your request for a call or performance audit; and
  • Communicate with you about your inquiry and any potential working relationship.

We do not add you to marketing lists or send promotional emails without your separate consent, and we do not sell, rent, or trade your personal data to anyone.

4. Legal basis for processing

Under the GDPR, we rely on the following legal bases:

  • Your consent, which you give by submitting the contact form and agreeing to this Privacy Policy; and/or
  • Steps taken at your request prior to entering into a contract, and our legitimate interest in responding to inquiries sent to us.

You can withdraw your consent at any time by contacting us (see Section 9).

5. Cookies and tracking

This Site does not use analytics, advertising, or tracking cookies, and we do not profile visitors or share data with advertising networks. Any cookies that may be set are strictly necessary for the Site to function.

6. Who has access to your information

Your information may be processed by trusted service providers that help us operate the Site and communicate with you, acting on our instructions:

  • Our website hosting provider, which stores submissions sent through the form.
  • Our email service provider, which we use to receive and reply to your message.

We do not share your personal data with any other third parties except where required by law.

7. International data transfers

Some of our service providers may process data outside the European Economic Area (EEA). Where this happens, we ensure that appropriate safeguards are in place (such as the European Commission’s Standard Contractual Clauses or an adequacy decision) so that your data continues to receive a level of protection consistent with the GDPR.

8. How long we keep your information

We keep your information only for as long as necessary to handle your inquiry and for a reasonable period afterward, unless a longer retention period is required by law. After that, your data is deleted.

9. How we protect your information

We use reasonable technical and organizational measures to protect your personal data, including transmitting form data over a secure (HTTPS) connection. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

10. Your rights

Under the GDPR, you have the right to:

  • Access the personal data we hold about you
  • Rectify inaccurate or incomplete data
  • Erase your data («right to be forgotten»)
  • Restrict or object to the processing of your data
  • Withdraw consent at any time
  • Data portability (receive your data in a structured, commonly used format)

To exercise any of these rights, contact us at hello@keywork-agency.com. We will respond within the timeframe required by law (generally within one month).

If you believe we have not handled your data properly, you have the right to lodge a complaint with your local data protection authority. In Spain, this is the Agencia Española de Protección de Datos (AEPD), www.aepd.es.

11. Children’s privacy

This Site is not directed to children, and we do not knowingly collect personal data from anyone under the age of 16. If you believe a child has provided us with personal data, please contact us and we will delete it.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the «Last updated» date at the top of this page. We encourage you to review this policy periodically.

13. Contact us

If you have any questions or requests regarding this Privacy Policy or your personal data, please contact us at:

Keywork Agency
hello@keywork-agency.com
71-75 Shelton Street, Covent Garden WC2H 9JQ, London, UK